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Ordering

Ordering

The Website is open 24 hours a day, but may be closed due to maintenance services. We will attempt to limit the frequency and duration of any such maintenance down-time. 

An order placed on a public holiday or during the weekend will be processed on the following business day. 

You must be at least 18 years old to purchase goods on the Website and possess a valid payment card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us. 

Contracts can only be concluded on the Website. We do not process orders made in emails, letters or by phone. 

Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs: 

  • Your payment details are incorrect or cannot be verified
  • Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
  • There is an inadvertent error on the Website, such as a payment error or the like.
  • We have reasons to believe that you are under the age of 18

Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket. 

When you click "Complete Payment” and the receipt appears on your screen, you are bound by the contract of purchase and you will receive an email confirming your order. 

Please contact our Customer Service if you made a mistake while placing your order - they are ready to help you. 

After the conclusion of the contract, the provisions on withdrawal apply, please read more under "Right of withdrawal".

Measuring against fraud

In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.